Introduction
LuxoraVIP is a trusted online store where customers can purchase medications with confidence and accurate knowledge. Our goal is to provide support for everyday health concerns, small questions, and anxieties, offering close and reliable pharmacy services online to patients and their families. These Terms of Service (hereafter, "Terms") are established to benefit users and to continuously improve the services we provide (as defined in Article 2). All users are requested to carefully read the Terms before using the service. The term "Customer" includes both registered members and unregistered users.
Article 1: Application of These Terms
These Terms apply to all relations between Wellness Plus Inc. ("we" or "the Company") and customers regarding the use of the Services (defined in the following article).
Customers agree to these Terms before using the Services.
We may revise these Terms under the following conditions, and the updated Terms will apply to continued use of the Services: (1) When the changes are in the general interest of users. (2) When the changes are reasonable, necessary, and not contrary to the purpose of these Terms.
Any changes will be announced at least 14 days in advance along with the effective date. The revised Terms will take effect once this notice period expires.
Article 2: Definitions
The following terms are defined as follows: (1) "Member": A customer who has registered under Article 3. (2) "Member Information": Information registered by a member. (3) "Subscription Agreement": An ongoing purchase agreement for our products that continues until cancelled. (4) "Purchase Agreement": A product purchase agreement between the customer and the Company. (5) "Service": All services provided under the domain https://www.luxora.shop/ and its subdomains. (6) "Product": Products sold through the Service.
Article 3: About Member Information
Customers must submit required information through the registration page provided by the Service.
The Company will approve membership if the submitted information is valid. All data must be truthful and accurate. Accounts found to contain false data may be deleted without prior notice.
All information submitted is managed under our Privacy Policy, and users agree to this policy.
Members are responsible for managing their own account information.
Members are responsible for any activity under their user ID.
The Company may use member information in an anonymized, statistical format.
Article 4: Membership Eligibility
The Company may suspend or revoke membership for the following reasons without liability:
Submitting false or inappropriate information.
Misusing the service or intending to harm others.
Being a minor or legally incapacitated without appropriate consent.
Affiliating with antisocial forces.
Unauthorized use of passwords or IDs.
Inactivity for more than 12 months.
Violations of these Terms or previous termination by the Company.
Interfering with the service.
Legal or financial insolvency.
Death or any other condition deemed inappropriate by the Company.
Minors may only use the Service with the consent of a guardian.
Article 5: Passwords and User IDs
Members are responsible for managing their own login credentials.
The Company is not liable for third-party use due to leaks outside the Service.
IDs and passwords may not be transferred or shared.
Members are liable for any damage caused by violating the above.
Article 6: Medical Questionnaires
Some purchases may require submitting a medical questionnaire. By using the Service, customers agree to this requirement.
Article 7: Purchase Agreements
A Purchase Agreement is formed when the Company accepts a customer's order via email confirmation of shipment.
If the Company does not accept an order, already paid amounts will be refunded (with refund fees covered by the customer).
The product price is based on the time of order.
Orders may be cancelled before shipment by contacting us. After shipment, no refunds will be issued.
The Company may cancel or terminate orders without notice if:
Products are unavailable
Price errors occur
Delivery is impossible due to unknown address or refusal
False personal information is provided
Forwarding services are used
Payment is not made within the specified time
Credit card authorization fails
Any other reasonable grounds exist
Article 8: Subscription Orders
Subscriptions are only available for items marked as such and will auto-renew based on the defined cycle.
Each household may apply for one subscription per product. Re-subscription requires contacting customer support.
Subscriptions with a minimum purchase count cannot be cancelled until the required number of purchases is made.
Subscriptions without a minimum can be cancelled at any time.
Article 7 also applies to subscriptions.
Shipments may be skipped unless the minimum purchase count has not been met.
Discounts are shown on the product page and may change without notice (except during minimum period).
The Company may change subscription benefit terms at its discretion.
Price and packaging may change during the subscription.
If a subscription product is discontinued, the Company will notify users at least 30 days in advance and may terminate the agreement.
Article 9: Online Medication Guidance
This Article governs online pharmaceutical consultations.
Dispensing is done according to prescriptions received.
Medications are shipped to the registered address.
Prescribed medications cannot be returned.
If discrepancies are found, users must stop taking the medication and contact us immediately.
Users must pay for medications, dispensing, and shipping.
Final charges are presented after consultation due to variability in prescriptions.
If insurance is invalid or inapplicable, users must pay the full amount minus any fees already paid.
Article 10: Returns
For product damage or errors, customers may return items within 3 days and request either a refund or reshipment (at no cost).
General returns are accepted within 7 days excluding:
Items with stated no-return conditions
Opened or used products
Suspected fraudulent returns or unreasonable requests
Article 11: Delivery
Customers bear shipping fees unless otherwise specified.
Delivery is complete when the item is delivered to the specified location or left in a parcel box.
If delivery fails for unjustified reasons, the purchase contract is deemed cancelled, and all costs are charged to the customer.
Delivery times are estimates only; the Company is not liable for delays.
Article 12: Payment
Customers must pay as specified. Subscription charges are automatic.
The Company is not liable for disputes with payment providers.
If payment fails, the Company may withhold shipment or services.
If payment is not made within the specified period, the order may be cancelled.
Article 13: Transfer of Ownership
Ownership transfers to the customer once the product is shipped.
Article 14: Risk of Loss
Loss or damage before delivery is the Company’s responsibility unless caused by the customer.
After delivery, the customer is responsible unless the Company is at fault.
Article 15: Membership Cancellation
Membership can be canceled through the designated method. Subscriptions must be cancelled first.
Existing purchase agreements remain valid after cancellation.
Article 16: Disclaimers
We do not provide medical diagnoses and are not liable for outcomes.
The Company is not responsible for issues caused by incorrect contact details.
The Company is not responsible for the accuracy or completeness of service-related information.
No obligation exists to manage or remove posted content.
We do not guarantee the accuracy or availability of our information.
Users must follow usage instructions. The Company is not liable for misuse.
No guarantee is made regarding integration with other services.
We are not responsible for third-party platform issues.
We are not liable for damages resulting from changes or issues with posted content.
Users are responsible for damages caused to the Company.
Users are responsible for disputes with others.
The Company is not liable for lost data or server downtime unless due to gross negligence.
Services may change or end without notice.
Liability is limited to ¥5,000 unless damage is due to gross negligence.
Article 17: Service Interruptions
The Service may be interrupted without notice for:
Maintenance or repairs
Infrastructure issues
Natural disasters or emergencies
Operational or technical reasons
The Company may terminate the Service at its discretion.
The Company is not liable for any resulting damages.
Article 18: Prohibited Conduct
Users may not:
Violate these Terms
Disclose others’ personal information
Cause harm or impersonate others
Violate laws
Attack or overload the system
Engage in slander or defamation
Open multiple accounts for improper use
Advertise or solicit without permission
Disrupt operations
Violate pharmaceutical or health food regulations
Purchase products for resale
Engage in any conduct deemed inappropriate by the Company
The Company may delete such content without notice.
Article 19: Communication
Customers must use the specified contact form or email.
The Company may communicate via email or notices on the site. It is not liable for missed messages due to incorrect contact info.
Article 20: Transfer of Rights
Customers may not transfer their rights or accounts without prior written consent.
If the business is transferred, all rights, obligations, and user data may be transferred to the successor. Customers consent to this in advance.
Article 21: Severability
If any part of these Terms is deemed invalid, the remaining parts remain effective. The parties will adjust to maintain legal and economic equivalence.
Article 22: Intellectual Property
All content, trademarks, designs, and data on this site are owned by the Company or licensed third parties. Any unauthorized use is prohibited.
Article 23: Governing Law and Jurisdiction
These Terms are governed by Japanese law. The Tokyo Summary Court or Tokyo District Court shall have exclusive jurisdiction for disputes.
