Returns & Exchanges
◆ About Returns
We accept returns only for items that are unopened and unused.
If you wish to return a product, please contact us by email within 3 days of delivery.
Returns made without prior notice cannot be accepted.
Return shipping fees must be paid by the customer.
If the product is defective, we will cover the return shipping cost.
Any necessary bank transfer or refund processing fees will be the customer’s responsibility.
◆ Returns Cannot Be Accepted In the Following Cases:
If the product has been damaged or soiled due to customer mishandling
If the return is due to personal preference such as “not what I expected” or “different from the image”
(Please ensure all questions are clarified before purchasing)
◆ About Defective Products
We thoroughly inspect all items before shipment. However, in the rare event of a defective product:
We will exchange the item based on our inspection standards.
If a replacement is unavailable, we will refund the product price to your designated bank account.
Shipping costs for defective items will be covered by us.
◆ Wrong or Missing Items
Although we take great care in order fulfillment, if you receive an incorrect or incomplete order:
We will resend or exchange the correct item(s) as per your original order.
All shipping costs for replacement or resending will be covered by us.
However, we cannot accept returns or exchanges in the following situations:
More than 7 days have passed since the product was delivered
The item shows damage due to customer mishandling
◆ Order Cancellations
If you wish to cancel your order, please include your Order Number and clearly state that you wish to cancel.
Note:
If payment has already been completed, cancellation may not be possible.
If the item has already been shipped, we are unable to cancel the order.
For any inquiries, please contact us via email or our official LINE account.
