How to use a Luxora Pass (online consultation)
To use a Luxora Pass towards an eligible medicine, you need to book and attend an online consultation separately.
01Purchase the pass for the medicine you want. Details of the online consultation and your Luxora Pass code are sent to your registered address.
02Click the link in the email and book a free doctor consultation from the elife website. (When registering with elife, please use the same email address that received the coupon code.)
03After your consultation, once a prescription is issued the product is shipped to your home.
(* Depending on the result of your consultation and the doctor’s judgement, a prescription may not be possible. In that case we refund the full amount.)
How to use a Luxora Pass (in-clinic visit)
01Add the coupon to your cart and complete the purchase.
02Click the booking link in your confirmation email. We are a platform that sells coupons; treatments are provided and bookings are managed by each clinic.
03Click the relevant item to book a date, then visit the clinic. When you visit, please tell them you are using a Luxora Pass.
About bookings and treatments
We are a platform that sells coupons. Treatments are provided and bookings are managed by each clinic. For how to book, availability, the content of a treatment, cancellation rules and similar matters, please contact the clinic you purchased from directly.
* We do not make, change or cancel bookings on your behalf.
- Bookings and enquiries
How you book differs from clinic to clinic, so if several buttons are shown please choose whichever way of booking is easiest for you.
- Booking on the clinic's website
Pressing "Book on the clinic's website" takes you to the clinic's booking screen, so please follow the steps on screen to complete your booking.
- Booking by telephone
Pressing "Book by telephone" lets you call the clinic. Please tell them that you are booking with a Luxora Pass.
- Booking on LINE
Pressing "Book on LINE" lets you contact the clinic on LINE. Please check "How to book" below the booking button and send the required details in a LINE message. (We only sell this coupon.) Treatments are provided and bookings are managed by each clinic, so for enquiries about bookings, the content of a treatment, availability and similar matters, please contact the clinic you purchased from directly.
* We do not make bookings on your behalf.
- Cancellations and changes
We handle cancellations and changes made before a booking is placed (while the ticket is unused). If a treatment cannot be carried out for reasons on the clinic’s side, we will offer an alternative date. If no alternative date works for you, we will refund the full amount. For cancellations and changes after a booking is complete, please contact the clinic directly, in accordance with that clinic’s rules.
* Each clinic's own cancellation policy takes precedence.
- Validity period
This coupon is valid for 90 days from the date of purchase. For subscriptions, multi-session tickets and bulk plans, the validity period is 90 days from each payment date. Once the period has passed the coupon is no longer valid and cannot be refunded or extended. Subscription plans require a minimum of 2 months.
- Use by minors
Whether minors may use a service, and whether a consent form is required, differs according to each clinic’s rules. Please contact the clinic directly before booking.
This coupon is sold in partnership with each clinic, but medical care itself is provided by the clinic.
